SERVICE CLOUD
Respond to customer requests
on any channel.
Address customer concerns within a single platform. We help deliver and personalize your services using Salesforce Service Cloud.
Consulting
Implementation
Customization
Integration
Analytics
Checkup
Consulting
Solve the issue of grabbing new growth opportunities with tailor-made strategies that focus on your critical business objectives. We help you envisage a customer service plan that can be adapted into your business and scaled up as your business progresses.
- Develop the right solutions for your business
- Create a roadmap for strategy implementation
- Deliver customer experience through design
- Maintain data integrity
Implementation
Empower your systems by overcoming productivity issues while providing complete support to your sales teams to deliver an outstanding customer experience with quick case resolution. We unleash your servicing potential and help you build a lasting relationship with your customers.
- Develop effective workflows
- Create and implement an adoption strategy
- Devise a sustainable roadmap
- Customize solutions and features
Customization
The real purpose of customization is to develop solutions that focus on things most crucial to your organization and customer service. We help you go beyond the mass-produced platform and design it to suit your intent.
- An intuitive interface for your business operations
- A wide range of development tools
- New and improved applications
- Unlimited opportunities
Integration
Achieve new efficiency levels with integrations that eliminate technological barriers, get rid of bottlenecks, and break the silos that divide systems from processes. We take charge and create integrations that streamline all your processes and improve customer relationships.
- Tailor-made integrations
- Best device configurations
- User-friendly tools for integrations
- Robust API development
Analytics
Advances in analytics and reporting give you unmatched insights into challenges in customer service. Leveraging Salesforce Service Cloud analytics capabilities improves productivity, boosts customer engagement, and drives the performance of your sales teams.
- Quicker responses to all queries
- Smart and actionable strategies
- Higher levels of productivity from sales teams
- An outstanding customer experience
Salesforce Checkup
We evaluate your existing setup and find out how you can optimize your salesforce architecture. We go through your tech stack, analyze the development processes followed so far, check the code hygiene, and find out ways to scale them up.
- Determine the technical Salesforce-related risks
- Evaluate the cost for any expansion plans
- Align the CRM with your business goals
- Seize future growth opportunities
Quick and simple steps towards building your own support team.
1. Project scope
We gather the technical requirements from you and set up a meeting to discuss over the specifics of the project.
2. Customize a team
We’ll dedicate a support team with a Certified Salesforce Expert to achieve your project goals.
3. Training and onboarding
Before working with a new client, our team goes through procedures and project brief to familiarize your processes and products/services.
Quick and simple steps towards building your own support team.
Project scope
We gather the technical requirements from you and set up a meeting to discuss over the specifics of the project.
Customize a team
We’ll dedicate a support team with a Certified Salesforce Expert to achieve your project goals.
Training and onboarding
Before working with a new client, our team goes through procedures and project brief to familiarize your processes and products/services.
See real results from your marketing efforts.
We systematically plan your process and develop strategies that support both of your short-term and long-term goals. Your dedicated support team will take care of the groundwork.